Questions, answered straight.
What we cover, where your data lives, what each plan includes, and how the API works.
What produce does Nirvaaq cover?
Fresh fruit and vegetables across the standard grocery and foodservice range — berries, citrus, top fruit, stone fruit, leafy greens, root veg, brassicas, tomatoes, peppers, and most prepared-to-cook produce. If your team handles it at goods-in, it is covered.
What happens if Nirvaaq gets a call wrong?
Every verdict includes a confidence score, and you can override any call from the check log — your override is recorded against the spec and feeds the next model cycle. Nirvaaq is decision-support for your receivers, not a replacement for their final judgement. When a delivery is borderline, the human always has the last word.
How accurate is Nirvaaq's produce grading?
Every check is graded against your own written spec, not a generic standard. We benchmark new produce categories against expert human inspectors before they go live, and publish a confidence score on every verdict. You can override any call and that override trains the next cycle.
Where are my photos and inspection data stored?
All photos and check data are stored in EU regions, encrypted at rest and in transit. You own them. We retain photos for 90 days by default; you can shorten or extend retention on your plan.
Does Nirvaaq work offline or in a cold goods-in bay?
It needs a connection to grade, but the camera UI works offline — receivers can queue photos in poor signal and they will grade as soon as connectivity returns. The vision model is trained on warehouse-typical lighting, including back-of-house bays and chiller rooms.
Can I set my own quality spec per product?
Yes. Set tolerances per product including bruising percentage, mould count, colour range, ripeness window, and size uniformity. Pro and Enterprise tiers let you set different specs per supplier or per category — the same produce can pass for one supplier and fail for another.
Can my suppliers see the inspection reports?
Only when you send them. Every check generates a sharable PDF or link with the photo, timestamp, verdict, and your spec — the receipt suppliers cannot argue with. Nothing is shared automatically.
Is there an API for produce inspection?
Yes, on the Enterprise tier. REST and webhooks for inbound photos and verdict callbacks, so you can wire grading into your WMS, ERP, or supplier portal.
What counts as one check?
One verdict per submission — a crate, a pallet, or a single fruit. Retaking the same item does not count; only the saved verdict consumes a check.